CONDITIONS OF USE (IN)

Last Updated: April 6, 2020

Welcome to Amazon Relay. Amazon Seller Services Private Limited and/or its affiliates (“Amazon”) provide website features and other products and services to you when you visit https://relay.amazon.in, use Amazon products or services, use Amazon applications for mobile, or use software provided by Amazon in connection with any of the foregoing (collectively, “Amazon Services”).

Amazon provides the Amazon Services subject to the following conditions of use (these “Conditions of Use”). By using the Amazon Services, you agree to these Conditions of Use. Please read them carefully. In addition, when you provide any services to or on behalf of Amazon, you also will be subject to terms of service or other applicable agreements governing those services (the “Agreement”).

PRIVACY

Please review our Privacy Notice below, which also governs your use of Amazon Services, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you use Amazon Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications (including transactional, promotional and/or commercial messages) from us electronically, such as e-mails texts, mobile push notices, or notices and messages on this site or through other Amazon Services, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included in or made available through any Amazon Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Amazon, its affiliates or its content suppliers and protected by India and international copyright, authors’ rights and database right laws. The compilation of all content included in or made available through any Amazon Service is the exclusive property of Amazon and protected by laws of India and international copyright, authors’ rights and database right laws. All software used on Amazon Relay is the property of Amazon, its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws.

TRADEMARKS

Click here to see a non-exhaustive list of Amazon trademarks. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Amazon Service are trademarks or trade dress of Amazon.com, Inc. or its subsidiaries or affiliates. Amazon’s trademarks and trade dress may not be used in connection with any product or service that is not Amazon’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Amazon. All other trademarks not owned by Amazon that appear in any Amazon Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon.

PATENTS

One or more patents owned by Amazon may apply to the Amazon Services and to the features and services accessible via the Amazon Services. Portions of the Amazon Services may operate under license of one or more patents. Click here to see a non-exhaustive list of applicable Amazon patents and applicable licensed patents.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use, Amazon or its content providers grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and make use of the Amazon Services for the sole and exclusive purpose for which the applicable Amazon Services were designed. This license does not include any resale or commercial use of any Amazon Service or its contents; any derivative use of any Amazon Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use are reserved and retained by Amazon or its licensors, suppliers, publishers, rightsholders, or other content providers. Neither Amazon Service, nor any part of any Amazon Service may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose other than those expressly contemplated under these Conditions of Use without the express written consent of Amazon and / or its affiliate. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Amazon without express written consent. You may not use any meta tags or any other “hidden text” utilizing Amazon’s name or trademarks without the express written consent of Amazon. You may not misuse the Amazon Services. You may use the Amazon Services only as permitted by law. The licenses granted by Amazon terminate if you do not comply with these Conditions of Use.

YOUR ACCOUNT

You may need your own Amazon.in account to use certain Amazon Services, and you may be required to be logged in to the account and have a valid method to receive payment associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to prevent unauthorised access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Amazon reserves the right to refuse service, terminate accounts, terminate your rights to use Amazon Services, remove or edit content in its sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

To the extent such functionality is present, authorized users may post reviews, comments and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Amazon reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Amazon a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Amazon and sublicensees the right to use the name that you submit in connection with such content, if they choose.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Conditions of Use and will not cause injury to any person or entity; and that you will indemnify Amazon for all claims resulting from content you supply. Amazon has the right but not the obligation to monitor and edit or remove any activity or content. Amazon takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

Amazon respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement below.

APP PERMISSIONS

When you use apps created by Amazon, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions. To learn more about these permissions, click here – See Permissions.

SANCTIONS AND EXPORT POLICY

You may not use any Amazon Service if you are subject to sanctions or otherwise designated on any list of prohibited or restricted parties or owned or controlled by such a party, including but not limited to the lists maintained by the United Nations Security Council, the European Union or its member states, or by any government authority in the country where you are using Amazon Services. You must comply with all applicable export and re-export restrictions that may apply to goods, software (including Amazon Software), technology, and services.

OTHER BUSINESSES

We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals (including the content of their Web sites). Amazon does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE AMAZON SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES ARE PROVIDED BY AMAZON ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. AMAZON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AMAZON SERVICES OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES, UNLESS OTHERWISE SPECIFIED IN THE AGREEMENT. YOU EXPRESSLY AGREE THAT YOUR USE OF THE AMAZON SERVICES IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY LAW, AMAZON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AMAZON DOES NOT WARRANT THAT THE AMAZON SERVICES; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES; AMAZON’S SERVERS; OR ELECTRONIC COMMUNICATIONS SENT FROM AMAZON ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

DISPUTES

You irrevocably submit to the exclusive jurisdiction of the courts at Delhi with respect to any dispute or claim relating in any way to your use of any Amazon Service.

APPLICABLE LAW

By using any Amazon Service, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Amazon.

MODIFICATION AND SEVERABILITY

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions is deemed invalid, void or for any reason unenforceable, that condition is deemed severable and will not affect the validity and enforceability of any remaining condition.

OUR ADDRESS

Amazon Seller Services Private limited
Block E, 14th Floor, Unit Nos. 1401 to 1421, International Trade Tower, Nehru Place, New Delhi-110019 India.

ADDITIONAL AMAZON SOFTWARE TERMS

The following terms (“Software Terms”) apply to any software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with Amazon Services (the "Amazon Software").

  1. Use of the Amazon Software. You may use Amazon Software solely for purposes of enabling you to use the Amazon Services as provided by Amazon, and as permitted by these Conditions of Use. You may not incorporate any portion of the Amazon Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or license the Amazon Software in whole or in part. All software used in any Amazon Service is the property of Amazon or its software suppliers and is protected by laws of India and international copyright laws.

  2. Use of Third-Party Services. When you use the Amazon Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider.
    Your use of these third-party services may be subject to the separate policies, terms of use, and fees of these third parties.

  3. No Reverse Engineering. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Amazon Software, whether in whole or in part.

  4. Updates. We may offer automatic or manual updates to the Amazon Software at any time and without notice to you.

  5. Conflicts. In the event of any conflict between these Conditions of Use and any other Amazon or its affiliates or third-party terms applicable to any portion of Amazon Software, such as open-source license terms, such other terms will control as to that portion of the Amazon Software and to the extent of the conflict.

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

If you believe that your work has been copied in a way that constitutes copyright infringement, please submit your complaint using our online form. We respond quickly to the concerns of rights owners about any alleged infringement. If you prefer to submit a report in writing, please provide us with this information:

  • A physical signature of the person authorized to act on behalf of the owner of the copyright interest;

  • A description of the copyrighted work that you claim has been infringed upon;

  • A description of where the material that you claim is infringing is located on the site;

  • Your address, telephone number, and e-mail address;

  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Please note that this procedure is exclusively for notifying Amazon that your copyrighted material has been infringed.

PRIVACY NOTICE

Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how we collect and process your personal information through the Relay mobile application (“Relay Services”). By using the Relay mobile application, you are accepting the practices described in this Privacy Notice. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Notice.

CONTROLLERS OF PERSONAL INFORMATION

Any personal information provided to or gathered by Amazon Seller Services Private Limited under this Privacy Notice will be stored and controlled by Amazon Media EU SARL (the data controller), at 5 Rue Plaetis, L-2338, Luxembourg.

WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES AMAZON COLLECT?

Amazon receives and stores any information you enter on our Relay mobile application, while providing transportation services, and through other interactions and communications you have with us or our Relay mobile application. The Relay mobile application may provide Amazon with data about your use of the Relay mobile application, your geo-location and related tracking data, and other personally identifiable information. For example, the Relay mobile application may allow Amazon to:

  • See when you are at a collection or delivery location, and what time you arrive and leave there;
  • Track the product loads and the number of trips that have been assigned to you;
  • Predict arrival times;
  • See your upcoming trips and your progress on a trip;
  • See the vehicles that have been registered by you;
  • Access information relating to the trips that have been completed; or
  • Improve Amazon products and services.

FOR WHAT PURPOSES DOES AMAZON PROCESS YOUR PERSONAL INFORMATION?

Amazon may use any such information in connection with the performance of the transportation services you provide, for example:

  • Delivery of products. We use your personal information to enable you to check-in to collection and delivery locations and to enable us to track progress through a delivery route to identify possible transit delays and take steps to mitigate such delays.
  • Provide, troubleshoot, and improve Relay Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Relay Services.
  • Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with Relay Services.
  • Comply with legal obligations. In certain cases, we have a legal obligation to collect and process your personal information.
  • Communicate with you. We use your personal information to communicate with you in relation to Relay Services via different channels (e.g., by phone, email, chat).
  • Fraud Prevention and Credit Risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Amazon, and others. We may also use scoring methods to assess and manage credit risks.
  • Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop processing of your data for that purpose.

WHAT ABOUT COOKIES?

To enable our systems to recognise your browser or device and to provide Relay Services to you, we may use cookies, pixels, and other technologies (collectively, "cookies") to recognise your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

  • Recognising you when you sign-in to use Relay Services. This allows us to display personalised content and provide other customised features and services.
  • Conducting research and diagnostics to improve Amazon content, products, and services.
  • Preventing fraudulent activity.
  • Improving security.
  • Reporting. This allows us to measure and analyse the performance of our services.
You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

DOES AMAZON SHARE YOUR PERSONAL INFORMATION?

Amazon shares your information only as described below and with Amazon.com, Inc. and the subsidiaries that Amazon.com, Inc. controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Amazon.com, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Amazon and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Amazon, its affiliates, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
  • Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences. You agree and consent for Amazon to disclose your information, if so required, under applicable law.

Whenever we transfer personal information to countries outside India in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.

HOW SECURE IS INFORMATION ABOUT ME?

We design our systems and devices with your security and privacy in mind.

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology Security Techniques Information Security Management System-Requirements".
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. Be sure to sign out when you finish using a shared computer. Click on the “Hi, [your name]” drop-down menu and click “Sign Out”.

WHAT INFORMATION CAN I ACCESS?

You can access your information, including your name, contact details and profile information in the "Your Profile" section of the Relay mobile application. You can update your information through the “Your Profile” section of the Relay mobile application. When you update information, we usually keep a copy of the previous version for our records.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We keep your personal information to enable your continued use of Relay Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you.

CONTACTS, NOTICES & REVISIONS

If you have any concern about privacy or any grievance, you may reach out to the Grievance Officer:

Grievance Officer

Please find below the details of the grievance officer:

Name: Iniyan R

Email: grievance-officer@amazon.in

Address: Amazon Seller Services Private Limited (9O)
Nos. 1401 to 1421, 14th Floor Block - E,
International Trade Tower
Nehru Place
New Delhi, Delhi 110019

Fax: 040 – 39922887

Our business changes constantly and our Privacy Notice will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.